At Heal Yatra, we deeply value your privacy and are committed to protecting the personal information of our patients, especially those coming to India from abroad for medical care. This policy outlines how we collect, use, and protect your data, ensuring your privacy and confidentiality.

1. Information We Collect

To provide our services, we collect personal and medical information, including but not limited to:

• Name, nationality, and contact details (phone, email, address)
• Passport details for visa assistance and travel arrangements
• Medical history, reports, and treatment preferences
• Insurance and financial details for billing and coordination with medical providers
• Any other information necessary for providing care and travel-related services

2. How We Use Your Information

The information collected is used to facilitate and coordinate your medical treatment in India and related services, such as:

• Booking medical appointments, consultations, and hospital services
• Visa and travel arrangements, including flight and accommodation bookings
• Insurance claims and financial transactions related to your treatment
• Communicating with healthcare providers, doctors, and hospitals for your care
• Providing personalized care and ensuring smooth coordination throughout your stay in India

We ensure that the information you provide is used strictly for the purpose of providing you with the services you request.

3. Data Sharing

We may share your personal information with:

• Healthcare providers (hospitals, doctors, specialists) for medical treatment
• Travel agencies or accommodation providers for organizing travel and stays
• Insurance companies for claims processing
• Government authorities where required by law (e.g., for visa processing)

We do not share, sell, or rent your personal information to any third party for marketing or commercial purposes.

4. Data Protection

We take robust security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure servers and encryption protocols
• Restricted access to your data only to authorized personnel
• Regular audits and security updates

5. International Data Transfers

As we provide services to patients from different countries, your personal data may be transferred to India for the purpose of delivering healthcare services. By using our services, you consent to the transfer of your personal data to India, where data protection laws may differ from those in your home country.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or incomplete data
• Withdraw consent for certain uses of your data, though this may impact our ability to provide services
• Request deletion of your data, subject to legal or contractual obligations

To exercise any of these rights, you may contact us at the details provided below.

7. Cookies and Tracking

We may use cookies and similar technologies to improve your experience on our website, analyze usage patterns, and tailor content to your needs. You can control cookies through your browser settings.

8. Contact Us

If you have any questions or concerns about our privacy practices, or if you wish to access, modify, or delete your personal information, please contact us at:

Heal Yatra

Email: info@healyatra.com
Phone: +91 79051 52260
Address: Sector- 29, Gurugram

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify you of any significant changes and provide an updated policy on our website.