At Heal Yatra, we strive to provide the highest quality service to our patients traveling to India for medical care. We understand that unforeseen circumstances may arise, and patients may need to cancel or alter their plans. This Refund and Cancellation Policy outlines the terms for cancellations, refunds, and other adjustments for services provided by Heal Yatra.

1. Cancellation Policy

a. Medical Treatment and Hospital Services

• Pre-arranged treatments: If you wish to cancel or reschedule your medical treatment or surgery, you must notify us at least 14 days in advance of the scheduled date.
• Late cancellations (less than 14 days before the scheduled treatment) may incur charges depending on the hospital or doctor’s policy. These charges will vary based on the specific medical facility and type of procedure.
• No-shows: In the event of a no-show without prior notice, the booking fee may be non-refundable.

b. Accommodation and Travel Services

• Hotel bookings: Cancellations for hotel accommodations must be made at least 7 days prior to check-in. Cancellations within 7 days of check-in may be subject to hotel-specific cancellation fees.
• Travel services (flights, transportation): Cancellations of travel-related services (flight tickets, transportation) will follow the terms and conditions of the respective airline or travel agency. Heal Yatra is not responsible for cancellation charges imposed by third-party service providers.

c. Visa Assistance

• Fees related to visa applications are non-refundable once the application has been submitted to the relevant authorities.

2. Refund Policy

a. Service Fees

• Medical Services: If you cancel your medical treatment more than 14 days in advance, we will refund any service fees you have paid to Heal Yatra, minus any non-refundable deposits required by the hospital or healthcare provider.
• Hotel and Travel Services: Refunds for accommodation or travel services will depend on the cancellation terms of the specific providers. Heal Yatra will assist in processing refunds where possible, but third-party provider policies will apply.

b. Refund Processing

• Refunds will be processed within 14 working days from the date of cancellation and will be credited back to the original method of payment.
• Refunds may be subject to bank processing fees or exchange rate differences, especially for international transactions.

3. Special Considerations for Medical Emergencies

If you need to cancel or alter your plans due to a medical emergency or other critical situations, Heal Yatra will work with you to offer alternative solutions, such as rescheduling appointments or arranging for emergency medical assistance. Refunds for services in such cases will be evaluated on a case-by-case basis, depending on the circumstances and third-party service provider policies.

4. Changes and Modifications

If you wish to modify your bookings (medical, accommodation, or travel), please contact us as soon as possible. We will do our best to accommodate changes, but such requests are subject to availability and the policies of our third-party service providers.

5. Contact for Cancellations and Refunds

For any cancellations or refund requests, please contact our customer support team at:

Heal Yatra
Email: info@healyatra.com
Phone: +91 79051 52260
Address: Sector- 29, Gurugram

Please include your booking details, the reason for cancellation, and any supporting documentation if necessary.

6. Non-refundable Services

Some services provided by Heal Yatra may be non-refundable, particularly in cases where third-party providers (hospitals, airlines, hotels) have strict non-refundable policies. In such cases, we will inform you in advance at the time of booking.

7. Updates to this Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be posted on our website, and significant updates will be communicated directly to our clients.