Welcome to Heal Yatra! These Terms and Conditions govern your use of our services, including medical treatment coordination, travel arrangements, and other related services provided by Heal Yatra to international patients traveling to India for healthcare. By using our services, you agree to the following terms and conditions.

1. Services Provided

Heal Yatra offers a range of services to international patients, including but not limited to:

• Medical treatment coordination and hospital bookings
• Visa assistance for medical travel
• Travel and accommodation arrangements
• Transportation services
• Post-treatment care and follow-up assistance

We act as an intermediary between you and healthcare providers, hospitals, airlines, and accommodation providers to ensure seamless coordination of your treatment and travel needs in India.

2. Use of Services

By using our services, you agree to:

• Provide accurate and complete information about your medical history, travel documents, and other personal data.
• Follow all healthcare provider and hospital guidelines and protocols during your treatment.
• Comply with local laws and regulations in India during your stay.
• Understand and agree that Heal Yatra is not responsible for the outcome of medical treatments or procedures performed by healthcare providers.

3. Medical Services Disclaimer

Heal Yatra is not a healthcare provider. We facilitate medical treatment by connecting patients with hospitals and specialists in India. However, the medical advice, treatments, and procedures are provided by licensed healthcare professionals and hospitals. Heal Yatra is not responsible for the success or failure of any medical treatment.

• Medical Decisions: All medical diagnoses, procedures, and treatments are the responsibility of the healthcare provider. We do not provide any medical advice, diagnosis, or treatment ourselves.
• Medical Risks: You acknowledge that medical treatments involve risks, and it is your responsibility to discuss these risks with the healthcare provider.

4. Booking and Payment

• Booking Confirmation: Your booking for medical treatment, accommodation, or travel services will be confirmed upon receiving payment as per the agreed terms.
• Payment Terms: Payment for services must be made in advance unless otherwise agreed upon in writing. We accept payments through secure online methods, and all fees will be communicated before confirmation.
• Additional Costs: You are responsible for any additional costs incurred during your treatment or stay, including medication, additional procedures, or extended accommodations.

5. Cancellations and Refunds

Our Refund and Cancellation Policy governs any cancellations or refund requests. Please refer to the Refund and Cancellation Policy for specific details on cancellations, refunds, and rescheduling.

6. Visa and Travel Assistance

Heal Yatra assists with obtaining visas for medical travel to India. However, the issuance of visas is subject to the discretion of the Indian government. We are not responsible for any visa denials or delays caused by government authorities.

• Travel Documents: It is your responsibility to ensure that all travel documents (passport, visa) are valid and up to date.
• Travel Insurance: We recommend that patients obtain travel insurance to cover any unexpected incidents during travel.

7. Limitation of Liability

While we aim to provide the highest standard of service, Heal Yatra is not liable for:

• Any medical complications, injuries, or treatment failures during or after your medical procedures.
• Delays, cancellations, or any other issues related to third-party service providers (airlines, hospitals, hotels, transportation services).
• Loss of personal belongings, theft, or accidents during your stay in India.
• Visa rejections, delays, or other immigration-related issues.

You acknowledge that all treatments, services, and advice provided by third parties (hospitals, doctors, or other providers) are beyond our control, and Heal Yatra will not be held responsible for their actions or outcomes.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, store, and use your personal information.

9. Intellectual Property

All content on the Heal Yatra website, including text, graphics, logos, and images, is the property of Heal Yatra and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent from us.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in India.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us at:

Heal Yatra

Email: info@healyatra.com
Phone: +91 79051 52260
Address: Sector- 29, Gurugram